FAQs
Answers to common delivery, order-support, and product-use questions.
For full terms, please read our Shipping Policy and Refund Policy.
When will my order arrive?
Orders are processed in 2-5 business days. Estimated delivery is 10-20 business days in the United States, 12-25 business days in the United Kingdom, Europe, Canada, and Australia, and 15-30 business days elsewhere. Delivery times can vary because of customs, carriers, and seasonal demand.
Will I receive tracking information?
Most orders include tracking. When your order ships, we will send the available tracking details to the email address used at checkout.
What is included with a console?
Included items vary by model. Each product page lists its box contents, including the charging cable and any model-specific accessories.
Can I return or replace my order?
Return, refund, and replacement eligibility is explained in our Refund Policy. If an item is damaged, defective, not as described, or does not arrive within the stated maximum delivery timeframe, contact us with your order number and supporting details.
Can I use the console without internet?
Konsole Pro handhelds are designed for offline play. Check the individual product page for the exact features and box contents of the model you choose.