Shipping policy
Thank you for shopping with Konsole Pro. Below you’ll find details about our shipping process, delivery times, and related information.
1. Order Processing
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All orders are processed within 2–5 business days after payment is received.
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You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Times
Our products are shipped directly from our trusted global suppliers (including AliExpress partners). Estimated delivery times are:
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United States: 10–20 business days
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United Kingdom & Europe: 12–25 business days
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Canada & Australia: 12–25 business days
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Rest of the World: 15–30 business days
Delivery times may vary due to customs clearance, courier delays, or high seasonal demand.
3. Tracking Orders
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Most orders include tracking numbers.
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You can track your order via the link provided in your confirmation email.
4. Shipping Costs
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Shipping rates are calculated at checkout.
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Occasionally, we may offer promotions such as Free Shipping on selected items or regions.
5. Delays & Responsibility
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Konsole Pro is not responsible for delays caused by customs, natural events, or courier issues.
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Any import duties, taxes, or customs fees are the responsibility of the customer.
6. Wrong Address Disclaimer
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Customers are responsible for ensuring the correct shipping address is provided.
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If you enter the wrong address, please contact us immediately at oleg@optisor.com. Once the order is shipped, we cannot change the address.
7. Lost or Damaged Packages
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If your package is lost or arrives damaged, please contact us within 7 days of delivery.
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We will assist you in filing a claim with the shipping carrier or sending a replacement if eligible.
8. Contact Us
For any shipping-related questions, please contact us:
📧 oleg@optisor.com
📍 Konsole Pro