Refund policy

Last updated: 29 July 2026

This Israel-market policy explains statutory cancellation, returns and refunds. It does not limit any right that cannot be waived under Israeli law.

Remote-sale cancellation

An Israeli consumer may generally cancel an eligible remote sale of goods within 14 days from the transaction date or receipt of the written transaction-disclosure document, whichever is later. If the goods have already been received, they must be returned to us. Use of a product does not by itself prevent cancellation, although the law may permit a claim for material deterioration caused to the product.

Where the law provides an extended period, a consumer who is a person with a disability, a senior citizen, or a new immigrant may cancel an eligible remote sale that included a conversation with the consumer (including electronic communication) within four months from the transaction date or receipt of the disclosure document, whichever is later. We may request a legally permitted document establishing eligibility.

How to cancel

Give your name and identification number and, where available, the order number. You may cancel by telephone at 054-811-1859, by email at info@konsolepro.com, by registered mail to Optisor Ltd., 4 Gershon Shatz Street, Tel Aviv–Jaffa 6701738, Israel, or through the cancellation page and its Contact form. The available cancellation link must remain easy to find on the site.

Refund and cancellation fee

For a valid cancellation, we will refund the amount due and provide confirmation of cancellation of the charge within 14 days after receiving the cancellation notice. Where permitted, the cancellation fee is no more than 5% of the transaction price or ₪100, whichever is lower. No cancellation fee is charged for a defect, non-conformity with the disclosed details, failure to supply on time, or another breach by us. In those cases, we also bear the legally required return cost.

Exceptions and return address

Statutory exceptions may apply, including perishable goods, information as defined by the Computers Law, custom-made goods after production has begun, and recordable, reproducible or copyable goods whose original packaging was opened. Returns go to Optisor Ltd., 4 Gershon Shatz Street, Tel Aviv–Jaffa 6701738, Israel. Contact us first so we can identify the return; this request does not shorten or condition a statutory right.

Defects and after-sales service

For an item that is defective, incorrect, materially misdescribed, damaged on arrival, or not delivered on time, contact us promptly with the order number and relevant photos or video. Mandatory Israeli warranty and after-sales rights for qualifying new electrical or electronic goods remain fully applicable and are not replaced by any manufacturer warranty or this policy.