Refund policy
Returns & Refunds
At Konsole Pro, we want you to be happy with your purchase. Since our products are sourced and shipped directly from our international suppliers, we have a strict but fair refund policy.
We offer refunds or replacements only under the following conditions:
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The item arrives damaged or defective.
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The item is not as described.
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The item never arrives within the maximum delivery timeframe (60 days).
Non-Returnable Items
Because our products are shipped directly from suppliers overseas, we do not accept returns for:
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Change of mind after the order has been shipped.
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Items ordered in the wrong color, model, or size (please check carefully before purchasing).
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Products that have been used, altered, or damaged by the customer.
How to Request a Refund
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Contact us at oleg@optisor.com within 7 days of receiving your order.
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Provide your order number, a brief explanation of the issue, and photo/video evidence if the product is damaged or defective.
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Our team will review your request and inform you of approval or rejection.
Refund Processing
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If approved, refunds will be processed back to your original payment method.
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Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
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If a replacement is preferred, we will ship it at no additional cost.
Late or Missing Refunds
If you haven’t received your refund within 10 business days, please check with your bank or payment provider. If the issue persists, contact us at oleg@optisor.com.