Refund policy

Last updated: 15 July 2026

We want you to receive the product you ordered in the condition described. This policy explains our standard return, replacement, and refund process. Nothing in this policy limits rights that cannot legally be excluded in your country.

Damaged, defective, incorrect, or misdescribed items

If your item arrives damaged or defective, is materially different from its description, or you receive the wrong item, contact us promptly through our Contact page. Please include your order number, a description of the problem, and clear photos or video where relevant.

After reviewing the request, we may offer troubleshooting, a replacement, or a refund as appropriate. An approved replacement is sent without an additional product or delivery charge.

Orders that do not arrive

If tracking has not updated for an unusual period or your order has not arrived within the estimated window, contact us so we can investigate with the carrier. If the order has not arrived within 60 days after shipment, you may request a replacement or refund, subject to verification of the delivery status.

Change-of-mind and withdrawal rights

Our standard policy does not offer change-of-mind returns after an order has shipped. However, if the law where you live gives you a mandatory cancellation or withdrawal right, that right applies. For example, eligible consumers in the European Economic Area generally have a 14-day withdrawal period after delivery for distance purchases, subject to legal exceptions.

To exercise a mandatory withdrawal right, contact us within the applicable period and wait for return instructions. Unless the item is defective, incorrect, or misdescribed—or applicable law states otherwise—the customer is responsible for return delivery costs.

Return conditions

Unless the return concerns a defect or another mandatory legal right, returned products must be in substantially the same condition as received and include the supplied accessories and packaging where reasonably possible. We may reduce a refund where permitted by law if handling beyond what is necessary to inspect the product has reduced its value.

Do not send a product to the sender address on the parcel. Contact us first so we can provide the correct return instructions and destination.

Incorrect order details

Please check the model, color, quantity, and delivery address before completing checkout. Contact us immediately if you notice an error. We cannot guarantee that an order can be changed or canceled after processing or shipment has begun.

Refund processing

Approved refunds are issued to the original payment method. After we process a refund, banks and payment providers commonly require 5–10 business days to display it. Original delivery charges are refunded only when required by applicable law or when we confirm that the item was defective, incorrect, or materially misdescribed.

How to request help

Use our Contact page and include your order number, the reason for the request, and any relevant photos or video. We will review the information and explain the available next step.