To cancel an eligible order, send your name, identification number, and order number (if available) by email to [oleg@optisor.com](mailto:oleg@optisor.com), call [+972 54-811-1859](tel:+972548111859), or use the [Contact page](/pages/contact). You may also send a registered letter to Optisor Ltd., 4 Gershon Shatz Street, Tel Aviv–Jaffa 6701738, Israel.
For Israel-market remote purchases, see the [Refund Policy](/policies/refund-policy) for statutory cancellation periods, fees, exceptions, return instructions, and defect rights. This page is a cancellation channel and does not limit any mandatory consumer right.
If you are cancelling, please write “Cancellation request” in the subject or message and include the order number when available.